The Crystal Hotel, Lausanne

Privacy policy

Privacy policy


This policy applies to all processing of personal data carried out by MGF Crystal SA and aims to inform the user about the way in which MGF Crystal SA

processes personal data (including details on the type of personal data collected and the purpose of the processing) and on the user’s rights in relation to their personal data.

How can I get in touch?

In the event of any questions regarding the privacy policy, the user may contact MGF Crystal SA by the following means:

The head office is located at Rue Chaucrau 5, 1003 Lausanne, Switzerland

The contact telephone number is: 076 326 69 84

The user may establish direct and effective communication with MGF Crystal SA in writing by sending a communication to the address indicated or by sending an email to the address: In addition, the details of the person responsible for processing your personal data are given below:

Name: MGF Crystal SA

Identity of the controller: MGF Crystal SA

Address: Rue Chaucrau 5, 1003 Lausanne, Switzerland


Identification of processing: how do we collect personal data?

In accordance with current regulations on the protection of personal data, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter, the “GDPR”),

MGF Crystal SA collects personal data in its possession when the user:

(i). Fills in the forms on (“Site”);
(ii). Subscribes to the newsletter;
(iii). Responds to a survey or fills in an online form;
(iv). Fills in a printed form;
(v). Sends an e-mail or makes a phone call, which are then loaded into the corresponding forms;

Personal data collected: What personal data do we collect?

MGF Crystal SA collects information when you visit their web page, mainly by completing their registration forms.

The following data is collected: full name, e-mail, telephone number and address.

As a general rule, where personal data is required to use a service or access certain content, its provision will not be compulsory, except in cases where it is specifically indicated that this data is required for the provision of the service. In this case, the user may freely choose not to register and/or not to contract the services.

The user declares and guarantees that all data provided by him/her is true and accurate and undertakes to keep it up to date. Changes may be communicated to the Data Protection Officer or to the address indicated in paragraph 2 above.

Similarly, the user acknowledges that the data required by MGF Crystal SA is necessary, adequate and not excessive to achieve the purposes expressed in paragraph 5 above, which would be impossible to achieve if this data was not provided.

Any false or inaccurate declaration resulting from the information and data provided, as well as any damage that this information may cause, will be the responsibility of the user.

Purpose: What is the purpose of the personal data we collect?

The personal data requested from the user will be used for the following purposes:

In the event of a contract for services offered on the site, to create and maintain the commercial relationship and to carry out the activities and provide the services of MGF Crystal SA (including, without limitation, the management, administration, provision and improvement of services).

To send newsletters, as well as commercial communications, promotions and/or advertising from MGF Crystal SA, either occasionally or periodically. Consequently, the email address that the user provides when completing the form on the website may be used to send information and updates on the request for services, as well as news about MGF Crystal SA (either occasionally or periodically), updates, information about products or related services, among others. This processing is based on our legitimate interest in promoting our products and services.

Conduct a survey or organise a competition.

To personalise the user experience, increasing our ability to meet their needs.

To improve the MGF Crystal SA website and service offering, based on MGF Crystal SA’s legitimate interest in constantly improving its products and services.

To process transactions and comply with legal obligations to which MGF Crystal SA is subject, such as tax obligations. The data subject to processing will not be used for purposes other than those mentioned above and which motivated their collection. Notwithstanding the above, it is specified that the data recorded may be used, in addition to the purposes for which they were expressly collected, for statistical purposes, incident management or market research. However, in the event of personal data being processed for purposes other than those initially specified when the data was collected, a compatibility analysis will be carried out by MGF Crystal SA in accordance with the applicable regulations. Processing will only be authorised if the initial purpose is compatible with the new purpose or authorised in accordance with an independent legal basis. In these cases, the user will be informed of the changes in purpose or the legal justification for processing their data. Users are reminded that they may oppose the sending of commercial communications (unsubscribe) and no longer receive e-mails from MGF Crystal SA by informing MGF Crystal SA in a reliable manner, who will proceed with the interruption as soon as possible after receiving such a communication. To this end, they can send an e-mail to the address indicated in section 2, a letter by post to the address indicated in section 2 above, or directly follow the unsubscribe instructions detailed at the end of each MGF Crystal SA e-mail.

How do we use your information?

We will use the information we collect about you for the following purposes:

Administration information
Targeted advertising
If we want to use your information for other purposes, we will ask for your consent and will only use your information where you have given your consent and only for the purpose(s) for which you have given your consent, unless we are required to do otherwise by law.

We will keep your personal information with us indefinitely after user accounts are no longer active or for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy.


By providing personal data to MGF Crystal SA, the user declares that he/she fully and unreservedly accepts their processing by MGF Crystal SA. The user hereby grants his/her free, express and informed consent to MGF Crystal SA to use the data collected for the purposes indicated in section 5 above, as well as its incorporation into an MGF Crystal SA database.

MGF Crystal SA processes the data of the legitimate user in : (i) the conclusion of a service contract with MGF Crystal SA by the user, in accordance with the terms and conditions which are made available to the user at the end of the completion of the service request form (prior to any possible hiring) and which the user (after having read them), and if he/she agrees, can accept by ticking the box which has been included for this purpose; and (ii) the free, informed and unequivocal consent of the user, given after examining the present privacy policy where MGF Crystal SA informs of the processing it will carry out with your data, and if you agree, by ticking the box that has been included to this effect in the service request form. The processing of data that is not covered by one of the legal bases indicated above, will be carried out if MGF Crystal SA deems it necessary to protect a legitimate interest and only if they do not infringe the fundamental rights and freedoms of the user.

Expiry: How long do we keep it?

Data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes detailed in section 5 above. In particular, personal data will be kept for as long as the commercial relationship is in force (and insofar as the user has not previously requested their deletion) and for the period during which obligations, compensation and/or liabilities may arise in the context of the commercial relationship or for the services provided. MGF Crystal SA informs that it will keep the information essential to identify the origin of the data stored for the duration of the customer relationship with MGF Crystal SA and/or the revocation of the user’s consent in accordance with the information contained in section 5 of this privacy policy and/or the duration required by the applicable law.

Confidentiality / Assignment / International transfer: Do we disclose data to third parties?

MGF Crystal SA will keep the personal data collected private and confidential and will not use it for purposes other than those set out in section 5 above. MGF Crystal SA requires the signing of confidentiality and personal data processing agreements by its employees and third parties who provide services that access the contents of the databases (or include such obligations in the service agreements that it signs with such service providers as indicated in the following paragraph).

The user’s personal data collected by MGF Crystal SA will not be transferred, sold, exchanged, transmitted and/or communicated to third parties outside of MGF Crystal SA without the user’s consent, unless legally obliged to do so and/or for the purpose of providing services to the user. This does not include certain employees and service providers who enable MGF Crystal SA to maintain the website in operation, to comply with the purposes established in section 5 above and/or to provide services to the user, who have assumed the obligation to maintain the confidentiality of the data provided and undertake to comply with the applicable regulations regarding the protection of personal data, at the time of hiring. The contracts with the service providers stipulate the objective, scope, content, duration, nature and purpose of the data processing, the type of personal data, the categories of data owners and the obligations and responsibilities of MGF Crystal SA and the contracted third parties.

In particular: MGF Crystal SA may share the personal information provided with the controlling companies, subsidiaries, affiliated companies and/or intermediaries linked to MGF Crystal SA.

MGF Crystal SA may share certain personal information provided by the user internally within MGF Crystal SA, with certain departments, such as administration, marketing or IT.

**- In certain cases, MGF Crystal SA transfers personal data on the basis of a legitimate interest and the economic and technical advantages associated with the use of specialised suppliers. In this respect: – Maps. MGF Crystal SA uses Google Maps to include maps on the site. Integration with Google Maps enables Google to collect the user’s IP address. The user can consult the privacy policy and other legal aspects of this company at the following address: – Facebook. MGF Crystal SA has integrated Facebook components into the Site. In particular, MGF Crystal SA uses the Facebook advertising platform. The company operating the Facebook services is Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. The user can consult the privacy policy and other legal aspects of this company via the following link: – Instagram. The Site contains links to Instagram. As indicated in Section 13 above, by using these links, the user leaves the Site and is redirected to Instagram. The user can consult Instagram’s privacy policy and other legal aspects via the following link: – Linkedin. The Site contains links to Linkedin. As indicated in Section 13 above, by using these links, the user leaves the Site and is redirected to Linkedin. The user may consult the privacy policy and other legal aspects of Linkedin via the following link: ** **- Social networks. MGF Crystal SA also uses social networks, such as Facebook or Instagram, and has integrated functions from these networks into its services. Users can only use these social networks if they are registered and have accessed the corresponding social network with their user. These social networks have their own confidentiality policies and their own general conditions, over which MGF Crystal SA has no interference or control. **

Finally, the user must be aware that MGF Crystal SA may (and that MGF Crystal SA reserves the right to) disclose their information in the following cases: (i) if required by a judicial or administrative authority; (ii) if necessary to exercise your rights under MGF Crystal SA’s general conditions and this privacy policy; (iii) if necessary to comply with the law; (iv) if this data could be useful for the protection of the rights of third parties; (v) when it is useful for the protection of the rights, property or safety of MGF Crystal SA, its controllers, subsidiaries, affiliates, directors, employees, users or the general public; and (vi) when there are justified reasons relating to public safety, national defence or public health.

Security: How do we ensure data security?

MGF Crystal SA declares its intention to adopt the technical and organisational measures necessary to guarantee the security, integrity and confidentiality of data in accordance with the provisions of the RGPD in order to prevent their alteration, loss, consultation or unauthorised processing.

MGF Crystal SA does not guarantee absolute privacy in the use of the site, as it cannot be excluded that unauthorised third parties may become aware of it. The user acknowledges that the existing technical means of security are not impenetrable and that even by adopting all reasonable security precautions, it is possible to suffer manipulation, destruction and/or loss of information. In the event of the detection of a security incident involving a significant risk for the owner of the data, this event will be communicated without delay to the competent supervisory authority, together with the corrective and palliative measures implemented and/or to be implemented.

MGF Crystal SA is not responsible for the loss or deletion of data by users. Similarly, MGF Crystal SA accepts no responsibility for any damage caused by computer viruses.

Finally, the user must also take measures to protect their information. MGF Crystal SA insists that you take every precaution to protect your personal information when you are on the Internet. At the very least, you are advised to change your password periodically, using a combination of letters and numbers, and to ensure that you use a secure browser.

Data owner’s rights and procedures for exercising them: What rights do I have as a data owner?

The user who owns the data may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion regarding his/her personal data, in accordance with the provisions of articles 15 et seq. of the RGPD, as applicable. The exercise of these rights may be carried out by the user him/herself by email to, or by written communication to the Data Protection Officer at the following address, or by any of the means provided for by the applicable regulations mentioned above. MGF Crystal SA may request the data necessary to validate the identification of the owner of the data.

The deletion of certain data will not be carried out when it could cause damage to the rights or legitimate interests of third parties, or when there is a legal obligation to retain the data.

Appointment of a data protection officer

MGF Crystal SA has appointed a delegate for the application and monitoring of this privacy policy and for relations with the regulatory authority, Cédric Fiora, who can be contacted by the following means:


Telephone: 0763266984

Training: Do we train ourselves?

MGF Crystal SA staff whose duties relate to the processing of personal data are trained in order to guarantee better protection of personal data and the rights of their holders.

Links to third parties: Does our site contain links to other sites?

The site may contain links to third party sites, with or without advertising content, whose confidentiality policies are foreign to MGF Crystal SA. The linked sites are not connected to MGF Crystal SA and their existence in no way implies that there is any suggestion, invitation or recommendation to visit the destination sites or any link or association between MGF Crystal SA and these sites. MGF Crystal SA is not responsible or liable for the content, use and activities of these linked sites, nor for any damage, whether actual or potential, material or moral, direct or indirect, suffered by users and derived from the information contained in these sites or from the relationship that users may establish with third parties whose services have been published on the site. Nevertheless, any comments on these linked sites will be useful for MGF Crystal SA in order to improve the services and/or guarantee the integrity of the site. MGF Crystal SA undertakes to do everything possible to prevent the existence on its site of links to sites with illegal content.

Cookies: Do we use cookies?

When users enter the site, MGF Crystal SA may store information on their computer in the form of a “cookie” or similar file. The site uses cookies to (i) track advertising, (ii) collect data on site traffic and (iii) improve the user experience when using the site.

The user must be aware that in order to browse the site, it is not necessary for the user to authorise the installation of cookies sent by the site. This may only be required for certain services. The user may delete cookies from their hard drive, prevent access to their computer either via their browser or by choosing the corresponding option when asked if they wish to use cookies for these purposes and in accordance with MGF Crystal SA’s cookie policy.

Cookies are information files that the site or the provider of certain site services transfers to the hard disk of the user’s computer via the browser program. Cookies themselves cannot personally identify the user (although they may contain the user’s IP address), but they do enable the site to recognize the user’s browser and to capture and store certain data (the user’s operating system, the domain name of the website from which the site was linked, among others). MGF Crystal SA reserves the right to contract the services of third parties to analyze and understand site users, who may not use the information collected for any purpose other than to improve the services of W-H Plus Fournitures et Meubles Sàrl.


Use of the site by the user implies full knowledge and approval of MGF Crystal SA’s privacy policy and MGF Crystal SA’s general terms and conditions, where applicable. Similarly, the user accepts MGF Crystal SA’s privacy policy and MGF Crystal SA’s general terms and conditions by completing the service request.

Changes: Is this the most recent version?

This is the current version of the MGF Crystal SA Privacy Policy, updated on September 01, 2023.

MGF Crystal SA may, at any time and without notice, modify this privacy policy. These modifications will be effective as of their publication on the site or when they are communicated to users by any means, whichever occurs first. The user should keep informed of the terms included here by periodically entering.

Crystal Hotel – Lausanne